The staff members in a doctor’s office will usually include administrative personnel first, and direct or auxiliary care providers second (if at all). Both employee classes need boundaries, guidelines and policies in order to be effective employees. A good distinction to draw is the difference between the social and the cultural. A social agreement in a business is anything written that describes rules and agreements. A cultural agreement in a business is the unwritten and usually unspoken set of shared values that dictate behavior. Moving towards a socially rather than culturally run … [Read more...] about Managing People 3