When learning anything new, there are four distinct phases to progress through. They tend to be steps, rather than a continuous climb. That’s why I like the concept of a staircase better than a curve. This applies when gaining new expertise yourself, and also when training other personnel. Step 1: Unconscious Incompetence, Bliss This is the phase where you don’t know what you don’t know. It’s always the starting point, and typically does not cause any distress. It’s more a sense of false satisfaction. It’s typically short-lived, but a pure and calm sensation. As soon as a conflict develops, … [Read more...] about The Learning Staircase