Archives for September 2012

The staff members in a doctor’s office will usually include administrative personnel first, and direct or auxiliary care providers second (if at all). Both employee classes need boundaries, guidelines and policies in order to be effective employees. A good distinction to draw is the difference between the social and the cultural. A social agreement in a business is anything written that describes rules and agreements. A cultural agreement in a business is the unwritten and usually unspoken set of shared values that dictate behavior. Moving towards a socially rather than culturally run … [Read more...] about Managing People 3

One of the toughest employee issues facing a doctor is the task of finding the right person to fill a specific administrative role in the office. We are constantly faced with the choice between finding a competent person and then tailoring the job to her strengths or defining the job and then finding the person who fits that mold best. There are positives to both approaches, explored below. Lean or redundant organization? A generation ago, almost all organizations were redundant. This means that there were multiple pathways to get something accomplished. Back-ups and substitutes were easier … [Read more...] about Managing People 2