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Steinberg Chiropractic Coaching & Practice Management Consultant to Chiropractors

Our clients build well-run, profitable and harmonious lives.

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Customer Service and Marketing

Old School Professionalism

Most of us have had mentors along the way, and sometimes from an unexpected source. There is definitely an element of readiness necessary in order to receive new ways of behaving and of thinking, and this cannot be rushed. Many times the mentor will pop up out of nowhere, and many times you will be surprised by his presence. The trick is to be aware of this phenomenon and to use the wisdom and insight you can gain. The Corporate World One of my early mentors had absolutely nothing to do with chiropractic. I was early in my professional life, where I was seeing the reality of all the things I … [Read more...] about Old School Professionalism

Filed Under: Customer Service and Marketing, Office Management, Personnel

Risk and Uncertainty

Nearly all business decisions involve elements of both risk and uncertainty. This is just the nature of predicting the future course of events.  They are not the same thing, but how do you identify which is which and how do you move forward, knowing that there is an element of both present? The basic distinction between these two features is this: in predicting the outcome of a decision, how much information can be known beforehand, and how much of that information do you know? If you know most of the data points, then you are dealing primarily with risk. If you do not know most of the data … [Read more...] about Risk and Uncertainty

Filed Under: Customer Service and Marketing, Finances & Tracking, Office Management

Opportunity Cost

Operating a private practice, or any private business, means that you as the owner are frequently faced with choices about how best to spend your resources, money and time. Most of the time, you will not have a complete set of information about how to best decide. Analyzing the opportunity costs of any decision will help you prioritize and make a wise decision more likely.   What is opportunity cost?   This concept is rooted in the self-evident and simple idea that you are operating with finite resources. This may be time, money, access to capital, people, etc. But, none of … [Read more...] about Opportunity Cost

Filed Under: Customer Service and Marketing, Office Management, Personnel

Facts and Interpretations

Confusing Facts and Interpretations is a common and time-honored way of acting in a way that will later be thought of as a judgment error. Sometimes it’s not so easy to tell these things apart and sometimes it’s not so easy to defer action until you are sure your interpretation is right. Developing these two skills is an important part of being a business owner and/or manager, so let’s look at a few features.   Fact v. Interpretation   A fact is something that has been shown by proof or repeated observation to be true and is not dependent on the context or the messenger. It’s … [Read more...] about Facts and Interpretations

Filed Under: Customer Service and Marketing, Office Management, Personnel

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Employee Accountability

One thing that most doctors truly dislike is holding employees accountable. It can feel … [Read More...] about Employee Accountability

Spirulina

If you have ever tasted spirulina, you probably know the unpleasant taste it carries. Well, that is … [Read More...] about Spirulina

Relocating?

As we emerge from two years of shutdowns, restrictions and a general scrambling of the status quo, … [Read More...] about Relocating?

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