The question of what you can change and what you can’t is a powerful one. This notion applies to self-management, employee or staff management and client/customer management. Knowing the difference can be tricky and slippery, but is worth the effort. The basic distinction is that characteristics are built-in and cannot be changed, and that behaviors are essentially a series of choices and can be changed. Traditional or subsistence societies operated under the assumption that little or nothing could be changed by force of will. The course of events were pre-ordained or attributed to fate. In … [Read more...] about Characteristics vs. Behaviors